All employees that engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are allowed to place calls to consumers. Managers, supervisors, or trainers review this policy with these employees twice annually.

If a consumer logs a complaint with us claiming to have received a telephone call from us after they have requested to be placed on our “Do Not Call” list, we will apologize for the intrusion and have a manager or supervisor investigate the claim. The manager or supervisor will verify that the number is on our “Do Not Call” list. If the number is on our “Do Not Call” list and our phone records verify we placed a call, we will apologize and investigate the breakdown in our filtering process. We are protected by a “safe harbor” clause in Federal law from making inadvertent mistakes by having this policy in writing and available to consumers. If the number is not on our “Do Not Call” list, we will add it to the list.

Upon request, we will mail the consumer a confirmation that their telephone number is on our “Do Not Call” list. This policy is reviewed twice a year by senior management. If you have any questions regarding this policy you may write us at 419 S Minnesota Ave, Saint Peter, MN 56082 Attn: Compliance